One-time purchased credits never expire. Subscription credits roll over across cycles — you only lose them when the subscription ends.

Yes. If an AI task fails on our side, the pre-deducted credits are refunded automatically. For order-level refunds contact support — we process them through Stripe and reverse the credits in the same transaction.

Yes. Use the Customer Portal from your subscription page to upgrade, downgrade, or cancel at period end.

Your first batch of credits is free when you sign up, so you can try every provider before paying.